Patient Services Front Desk Specialist

Syracuse Orthopedic Specialists, PC; City of Syracuse (NY); Presencial; USD 23.000 - 29.000; Jornada completa

Descripción de la vacante

Syracuse Orthopedic Specialists, PC is seeking a Patient Service Representative to join the front desk team. You will be the first face patients see, greet them warmly, check them in, and set a positive tone from the moment they walk through our doors.

You will handle check-in/check-out, verify information, schedule appointments, collect co-pays, review benefits, and support the clinical and billing teams as needed. A strong customer-service mindset and EMR/PM familiarity are essential.

Formación

• High school diploma or GED required.
• Minimum of two years in a customer service setting; medical office preferred.
• Knowledge of medical terminology and EMR/PM systems helpful.
• Excellent written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail and ability to multi-task.

Responsabilidades

• Greet patients and answer phones in a welcoming front desk role.
• Check-in patients and verify appointment and billing information.
• Schedule appointments and collect co-pays/co-insurance.
• Assist with New Patient Intake, review paperwork, input demographics.
• Review benefits with patients and explain missed appointment policy.
• Check-out and schedule follow-up appointments per clinician's instructions.
• Assist billing and medical records processes as needed.
• Support FOTO status surveys and maintenance of patient statistics.

Conocimientos

Customer service

Verbal communication

Interpersonal skills

Multi-tasking

Detail oriented

Medical office experience

Educación

High school diploma or GED

Herramientas

EMR/PM

Descripción del empleo

Syracuse Orthopedic Specialists, PC is seeking a Patient Service Representative to join the front desk team. You will be the first face patients see, greet them warmly, check them in, and set a positive tone from the moment they walk through our doors.

You will handle check-in/check-out, verify information, schedule appointments, collect co-pays, review benefits, and support the clinical and billing teams as needed. A strong customer-service mindset and EMR/PM familiarity are essential.