Patient Services & Front Desk Specialist

UAB Medicine; Birmingham (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Parental leave

PSLF eligibility

Job summary

UAB Medicine in Birmingham, AL seeks a clinic support specialist to perform patient check-in, data entry for demographics and insurance, and to assist in revenue-related clerical tasks. The role emphasizes excellent customer service in a busy outpatient setting.

Responsibilities include answering calls, routing inquiries, and maintaining accurate records while supporting patients and staff. Eligible positions offer robust benefits and career growth within Alabama's largest health system.

Qualifications

• One (1) year of customer service experience required.
• Business Office education or similar coursework desired.
• Attend all required coursework assigned by management.
• Basic knowledge of medical terminology and advanced PC applications, software and database management.
• Able to perform math and bookkeeping skills.
• Exceptional telephone and customer service skills.
• Knowledgeable of English grammar and punctuation.
• High school diploma or equivalent preferred.

Responsibilities

• Check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into the system.
• Check patients out of the clinic and perform patient follow-up as necessary.
• Provide assistance and respond to patient needs within the waiting room.
• Demonstrate outstanding customer service to patients, visitors, physicians and staff.

Skills

Customer service

Phone skills

Data entry

Medical terminology

Education

High school diploma or equivalent

Business Office coursework

Tools

PC applications

Database management

Job description

UAB Medicine in Birmingham, AL seeks a clinic support specialist to perform patient check-in, data entry for demographics and insurance, and to assist in revenue-related clerical tasks. The role emphasizes excellent customer service in a busy outpatient setting.

Responsibilities include answering calls, routing inquiries, and maintaining accurate records while supporting patients and staff. Eligible positions offer robust benefits and career growth within Alabama's largest health system.