Orthopaedic Front Desk Coordinator

Michigan Orthopaedic Surgeons; West Bloomfield Charter Township (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Michigan Orthopaedic Surgeons is seeking a motivated front desk receptionist to join our orthopaedic care team. You will handle patient check-ins, collect co-pays, verify information, and coordinate appointments in a fast-paced clinical setting.

Ideal candidates have at least 2 years in customer service, with 1 year in a medical environment preferred. You must maintain HIPAA confidentiality and deliver courteous, efficient service to patients and staff alike.

Qualifications

• 2 years of customer service experience.
• 1 year in a medical setting preferred.
• High school diploma or GED required.

Responsibilities

• Maintains the highest level possible of customer service standard while performing patient check-ins, status updates, answering phones, etc.
• Interviews patient or representative to obtain and record name, address, age, religion, persons to notify in case of emergency, attending Physician, and individual or insurance company responsible for payment of bill.
• Verifies, updates, and scans new and returning patient information.
• Oversees tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Enters patient admitting information into computer. Collects copays and/or payments on account.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Stays abreast of and complies with all state and federal laws including HIPAA, OSHA, and FLSA.
• Maintains strictest of confidentiality.
• Other duties may be assigned.

Skills

Customer service

Education

High school diploma/GED

Job description

Michigan Orthopaedic Surgeons is seeking a motivated front desk receptionist to join our orthopaedic care team. You will handle patient check-ins, collect co-pays, verify information, and coordinate appointments in a fast-paced clinical setting.

Ideal candidates have at least 2 years in customer service, with 1 year in a medical environment preferred. You must maintain HIPAA confidentiality and deliver courteous, efficient service to patients and staff alike.