Patient Services Front Desk Specialist

clearway; Baltimore (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid time off

Holiday pay

Short-Term Disability

Long-Term Disability

Job summary

clearway Front Desk Representative role supporting patient flow and information management across the care continuum. Handles registration, insurance data collection, and EMR entry with a focus on accurate, timely service.

Performs patient check-in/out, collects co-pays, and schedules follow-up appointments, while maintaining confidentiality and delivering exceptional customer service in a fast-paced clinic environment.

Qualifications

• High School Diploma or equivalent.
• Proficient with Internet and Microsoft Office: Word, Excel, PowerPoint, Outlook.
• Excellent written and oral communication; exceptional customer service.
• Able to work independently and in a team.
• Able to handle money accurately and schedule flexibly.
• Strong attention to detail and organizational skills.
• Demonstrates HIPAA confidentiality.

Responsibilities

• Facilitate patient check-in/check-out and registration processes.
• Collect and verify demographic, insurance and financial information.
• Assist patients with EMR and Phreesia tablets; obtain portal emails.
• Collect co-pays and balances; reconcile daily money.
• Schedule appointments and update records in EMR.
• Maintain waiting area and assist with paperwork as needed.
• Respond to phone inquiries and direct to appropriate staff.
• Ensure paperwork and referrals are up to date.

Skills

Customer service

Communication skills

Microsoft Office

Attention to detail

Organization

Teamwork

Multi-tasking

Problem solving

Education

High School Diploma

Associate’s Degree

Tools

EMR software

Job description

clearway Front Desk Representative role supporting patient flow and information management across the care continuum. Handles registration, insurance data collection, and EMR entry with a focus on accurate, timely service.

Performs patient check-in/out, collects co-pays, and schedules follow-up appointments, while maintaining confidentiality and delivering exceptional customer service in a fast-paced clinic environment.