Patient Experience Front Desk Specialist

clearway; Pensacola (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Clearway is seeking a Front Desk Representative in Pensacola, FL to manage patient check-in/out, registration, and data entry within the EMR system. The role supports scheduling, financial transactions, and patient communications with a focus on accurate information and service excellence.

Responsibilities include collecting insurance data, handling co-pays, and assisting patients with form completion and portal access, while upholding HIPAA standards and multi-tasking in a fast-paced

Qualifications

• Must have High School Diploma or equivalent.
• Knowledge of Internet and Microsoft Office software.
• Excellent written and oral communication skills and exceptional customer service.
• Ability to establish and maintain effective working relationships with staff and the public.
• Ability to work independently and within a team.
• Accurate money collection and data entry capabilities.
• Ability to follow verbal and written instructions and maintain attention to detail.

Responsibilities

• Facilitates patient flow by registering and greeting patients on arrival.
• Collects and verifies demographic, insurance, and financial information.
• Handles co-pays, co-insurances, deductibles and reconciles money daily.
• Assists patients with EMR data entry and Phreesia tablets.
• Schedules follow-up appointments per insurance guidelines.
• Maintains confidentiality per HIPAA requirements.
• Copes with inquiries and directs callers to appropriate personnel.
• Prepares and manages patient records, forms, and paperwork.
• Ensures waiting area cleanliness and organization.

Skills

Excellent communication

Customer service

Detail-oriented

Multi-tasking

Teamwork

HIPAA compliance knowledge

Education

High School Diploma

Associate’s Degree

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

EMR system

Job description

Clearway is seeking a Front Desk Representative in Pensacola, FL to manage patient check-in/out, registration, and data entry within the EMR system. The role supports scheduling, financial transactions, and patient communications with a focus on accurate information and service excellence.

Responsibilities include collecting insurance data, handling co-pays, and assisting patients with form completion and portal access, while upholding HIPAA standards and multi-tasking in a fast-paced