Patient Access & Front Desk Specialist

clearway; Neptune City (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health Benefits

401(k) with employer match

Paid time off

Dental & Vision

Job summary

The Front Desk Representative at clearway helps ensure smooth patient flow by performing check-in/out, registration, and data entry in the EMR. You will greet patients, collect demographics and payments, and answer routine inquiries while maintaining HIPAA compliance and high levels of service.

You will support scheduling, patient portal setup, and document management in a fast-paced healthcare setting, upholding confidentiality and accurate data handling at all times.

Qualifications

• High School Diploma or equivalent.
• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.

Responsibilities

• The Front Desk Representative facilitates the flow of patient information across the continuum of care and performs patient registration, financial services and data entry in the EMR.
• Greets patients, answers routine inquiries, and schedules/checks in/out to ensure timely service.
• Collects and verifies demographic, insurance and financial information; collects co-pays and past due balances; reconciles money daily.
• Maintains HIPAA confidentiality and supports staff with patient portal setup and PHreesia tablets if needed.
• Maintains paperwork and documentation, scans records, and ensures readiness for service.

Skills

MS Office

Customer service

Communication skills

Teamwork

Attention to detail

Education

High School Diploma

Associate’s Degree (preferred)

Tools

EMR systems

Job description

The Front Desk Representative at clearway helps ensure smooth patient flow by performing check-in/out, registration, and data entry in the EMR. You will greet patients, collect demographics and payments, and answer routine inquiries while maintaining HIPAA compliance and high levels of service.

You will support scheduling, patient portal setup, and document management in a fast-paced healthcare setting, upholding confidentiality and accurate data handling at all times.