Patient Services Front Desk Pro - Part Time, Perks Included

Concentra; Baltimore (MD); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

401(k) Retirement Plan with Employer –

Medical, Vision, Prescription, Tele健康,

Job summary

Concentra is seeking a Part Time Front Office Specialist to join our Baltimore center. You will perform complex administrative duties including patient registration, scheduling, and customer service while managing a multi-line phone system.

You will support daily operations, handle referrals, ensure HIPAA compliance, and assist in maintaining a welcoming environment for patients and staff. Prior office experience is valued in a fast-paced healthcare setting.

Qualifications

• Education Level: High School Diploma or GED.
• 6 months to 1 year of related experience preferred.
• Knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors.
• Communicate wait times to patients and direct them accordingly.
• Obtain authorization to process patients for services, as needed.
• Check in patients using the patient management system.
• Explain required forms and ensure proper completion of paperwork.
• Answer incoming lines and direct calls.
• Schedule appointments and send reminders, reschedule, or cancel as needed.
• Check out patients and distribute records in the system.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and forms.
• Disseminate paperwork to outside parties and forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings and trainings.
• Process patient referrals, checkout, and education with Client Support.
• Assist in daily administrative functions and center operations.
• Maintain a neat and orderly facility appearance.
• Scan and distribute employer results and paperwork.

Skills

Service Mindset

Attention to Detail

Sense of Urgency

Initiative

Flexibility

Customer Service

HIPAA Compliance

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Concentra is seeking a Part Time Front Office Specialist to join our Baltimore center. You will perform complex administrative duties including patient registration, scheduling, and customer service while managing a multi-line phone system.

You will support daily operations, handle referrals, ensure HIPAA compliance, and assist in maintaining a welcoming environment for patients and staff. Prior office experience is valued in a fast-paced healthcare setting.