Front Office Patient Services Pro (Per Diem)

Concentra, Inc; Elkridge (MD); On-site; USD 25,000 - 33,000; Full time

Job summary

Concentra, Inc in Elkridge, MD is seeking a Front Office Specialist. This per diem role handles patient registration, scheduling, and multi-line phone management, delivering courteous service in a fast-paced medical center.

You will greet patients, process paperwork, manage check-in/check-out in the patient management system, and support daily administrative operations while upholding HIPAA guidelines and professional standards.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of job-related experience preferred.
• State-specific occupational medicine knowledge preferred.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

Skills

Service Mindset

Attention to Detail

Customer Service

Communication

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Data Entry Systems

Job description

Concentra, Inc in Elkridge, MD is seeking a Front Office Specialist. This per diem role handles patient registration, scheduling, and multi-line phone management, delivering courteous service in a fast-paced medical center.

You will greet patients, process paperwork, manage check-in/check-out in the patient management system, and support daily administrative operations while upholding HIPAA guidelines and professional standards.