Patient Service Front Desk Coordinator | Training Provided

MyEyeDr.; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training provided

Vision coverage discounts

Employee discounts on eyewear

Job summary

MyEyeDr. is hiring a Patient Service Coordinator to manage the front desk during check in/out and deliver personalized patient experiences. Training will be provided to learn our insurance processes and vision care offerings, helping patients see and live their best lives.

The role reports to the Office General Manager with some weekend and evening shifts required, collaborating with doctors and staff to ensure seamless patient care in a fast-paced environment.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Organized

multitasking

Customer service

Communication skills

Team player

Computer savvy

Problem solving

Job description

MyEyeDr. is hiring a Patient Service Coordinator to manage the front desk during check in/out and deliver personalized patient experiences. Training will be provided to learn our insurance processes and vision care offerings, helping patients see and live their best lives.

The role reports to the Office General Manager with some weekend and evening shifts required, collaborating with doctors and staff to ensure seamless patient care in a fast-paced environment.