Patient Services Front Desk Coordinator – Growth & Benefits

MyEyeDr.; Austintown Township (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Bonuses and commission

Medical and dental coverage

Vision coverage

401K with company match

PTO and paid holidays

Associate discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team. You will deliver personalized patient experiences during check in/out and become proficient in insurance plan options to guide patients.

This role supports scheduling, outreach, and general office duties, with potential cross-training to Eyewear Consultants or Optometric Technicians. We offer training, a fast-paced environment, and opportunities to grow with a trusted vision care provider.

Qualifications

• Experience in a front desk, reception, or customer-facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Multitasking

Customer service

Communication skills

Team player

Tools

Office software

Job description

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team. You will deliver personalized patient experiences during check in/out and become proficient in insurance plan options to guide patients.

This role supports scheduling, outreach, and general office duties, with potential cross-training to Eyewear Consultants or Optometric Technicians. We offer training, a fast-paced environment, and opportunities to grow with a trusted vision care provider.