Patient Services Front Desk Coordinator

Clearway Pain Solutions; Hagerstown (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO: Up to 96 hours in first year

7 holidays per year

401(k) with employer match

Medical, dental, vision benefits

Disability & life insurance

Job summary

Clearway Pain Solutions is seeking a Front Desk Representative to manage patient flow, data collection for insurance demographics, and accurate scheduling at the practice site. You will perform registration, financial services and data entry in EMR, greet patients, and assist with forms and patient inquiries.

A high standard of customer service, confidentiality, and teamwork is expected, with travel up to 25% to other locations.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of Internet and Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Ability to work with doctors, clinical staff and the public.
• Ability to work independently and in a team.
• Experience collecting and maintaining money and monetary transactions.

Responsibilities

• Facilitate patient information flow across care continuum.
• Register, schedule, check-in and check-out patients accurately.
• Handle patient registration, financial services and data entry in EMR.
• Assist patients with Phreesia tablets and forms as needed.
• Collect co-pays and past due balances; perform daily money reconciliation.
• Schedule follow-up appointments per insurance guidelines.
• Maintain cleanliness of waiting area and assist with inquiries.
• Ensure all paperwork (referrals, IDs, insurance cards) is up to date.
• Answer phones and screen calls; route to appropriate staff.
• Make appointments via phone, portal and in-person.
• Handle copying, barcoding and scanning of medical records.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Multi-tasking

Problem solving

HIPAA knowledge

Education

High School Diploma

Associate’s Degree (preferred)

Tools

EMR

Job description

Clearway Pain Solutions is seeking a Front Desk Representative to manage patient flow, data collection for insurance demographics, and accurate scheduling at the practice site. You will perform registration, financial services and data entry in EMR, greet patients, and assist with forms and patient inquiries.

A high standard of customer service, confidentiality, and teamwork is expected, with travel up to 25% to other locations.