Patient Experience Front Desk Specialist

Clearway Pain Solutions; Glen Burnie (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Paid time off

Job summary

Clearway Pain Solutions is hiring a Front Desk Representative in Maryland to manage patient check-in/check-out, data collection, and scheduling. The role supports patient registration, financial services, and entry of information into the EMR with a focus on accuracy and HIPAA compliance.

The ideal candidate will handle patient inquiries, manage co-pays and balances, and ensure paperwork is complete. Strong communication and organizational skills are essential for providing excellent service in

Qualifications

• Must have knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Must have excellent written and oral communication skills, including exceptional customer service.
• Must be able to establish and maintain effective working relationships with doctors, clinical staff, other co-workers and the public.
• Must be able to work a flexible schedule and multi-task effectively.

Responsibilities

• Facilitates patient information flow across care continuum and handles registration, check-in, and check-out accurately.
• Collects and verifies demographic, insurance and financial information and enters into EMR.
• Collects co-pays and other balances and performs daily reconciliation of money.
• Schedules appointments via phone, patient portal, or in person and handles inquiries.

Skills

Customer service

Written & verbal communication

Multi-tasking

Education

High School Diploma

Tools

EMR system

Microsoft Office

Job description

Clearway Pain Solutions is hiring a Front Desk Representative in Maryland to manage patient check-in/check-out, data collection, and scheduling. The role supports patient registration, financial services, and entry of information into the EMR with a focus on accuracy and HIPAA compliance.

The ideal candidate will handle patient inquiries, manage co-pays and balances, and ensure paperwork is complete. Strong communication and organizational skills are essential for providing excellent service in