Patient Concierge & Front Desk Coordinator

Clearway Pain Solutions; Bel Air (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health benefits

401(k) with employer match

Job summary

Clearway Pain Solutions is seeking a Front Desk Representative to ensure smooth patient flow, collect demographics and insurance information, and perform registration and financial tasks. You will support the reception area, assist with form completion, and enter data into the EMR while maintaining HIPAA confidentiality.

You will handle scheduling, patient inquiries, and coordination with clinical staff, ensuring accurate records and timely communications.

Qualifications

• High School Diploma, or equivalent.
• Knowledge of Internet and Microsoft Office software (MS Word, MS Excel, MS PowerPoint, MS Outlook).
• Excellent written and oral communication skills, including exceptional customer service.
• Ability to establish and maintain effective working relationships with doctors, clinical staff, other coworkers and the public.
• Ability to work individually as well as within a team.
• Ability to accurately collect and maintain money.
• Ability to follow verbal and written instructions.
• Ability to work a flexible schedule.
• Respond with patience and understanding during stressful patient health situations.
• Ability to multi-task and prioritize.
• Attention to detail and strong organizational skills.
• Problem solving and reasoning abilities.
• Meet predefined quality standards and maintain professional appearance.
• If working in ASC, influenza vaccination proof and two-step PPD requirements.
• Complete regulatory competencies for ASC work.
• Working knowledge of healthcare field and medical terminology.
• Commitment to excellent customer service and professional conduct.

Responsibilities

• Facilitates flow of patient information across care continuum and handles data collection for insurance demographics.
• Performs patient registration, financial services and data entry in EMR.
• Greet patients and assist with Phreesia tablets and forms.
• Collects co-pays, co-insurances, deductibles and balances; reconcile daily receipts.
• Processes intake forms and schedules follow-up appointments in EMR.
• Schedules follow-ups per insurance guidelines.
• Maintain waiting area and ensure paperwork is up to date.
• Handle phone inquiries and route to appropriate staff.
• Make appointments via phone, portal and in person.
• Copying, barcoding, and scanning medical records as needed.
• Maintain cleanliness of waiting area.
• Participate in trainings and in-services.
• Perform other duties as assigned.

Skills

Excellent communication

Customer service

Multi-tasking

Attention to detail

Organizational skills

Problem solving

Education

High School Diploma

Associate’s Degree

Tools

MS Word

MS Excel

MS PowerPoint

MS Outlook

EMR software

Phreesia tablets

Job description

Clearway Pain Solutions is seeking a Front Desk Representative to ensure smooth patient flow, collect demographics and insurance information, and perform registration and financial tasks. You will support the reception area, assist with form completion, and enter data into the EMR while maintaining HIPAA confidentiality.

You will handle scheduling, patient inquiries, and coordination with clinical staff, ensuring accurate records and timely communications.