Patient Services & Front Desk Concierge

TSAOG Orthopaedics & Spine; New Braunfels (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a full-time front desk associate to greet patients, collect payments, and manage patient information in a fast-paced clinic in Texas. You will assist with insurance questions, process co-pays, and guide patients through check-in and scheduling processes with accuracy.

Responsibilities include updating records, handling phones, and entering charges while coordinating with clinical staff.

Qualifications

• High School Diploma or equivalent is required.
• At least 1 year of work experience in a clinical setting or customer service.
• Exceptional customer service skills and familiarity with insurance benefits are a plus.
• Must be computer literate with basic MS Office knowledge and general office machines.

Responsibilities

• Greets customers in a polite, prompt, and helpful manner and informs the appropriate department/person of arrival.
• Updates patient information (insurance cards, driver's license, authorizations, referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances.
• Explains benefits and financial agreements in detail.
• Answers phones pleasantly and handles customer needs promptly.
• Schedules follow-up appointments as required by physicians.
• Enters charges into the computer system and prints relevant paperwork for the next day clinic.
• Balances daily collections with time-of-service payments and prepares deposit slips.
• Performs daily actions related to hold and practice buckets.
• Accepts deliveries and distributes to appropriate parties.

Skills

Customer service

Multi-tasking

Teamwork

Communication skills

Education

High School Diploma or equivalent

Tools

MS Office

Fax/Copier

Job description

TSAOG Orthopaedics & Spine is seeking a full-time front desk associate to greet patients, collect payments, and manage patient information in a fast-paced clinic in Texas. You will assist with insurance questions, process co-pays, and guide patients through check-in and scheduling processes with accuracy.

Responsibilities include updating records, handling phones, and entering charges while coordinating with clinical staff.