Patient Experience Concierge

TSAOG Orthopaedics & Spine; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a Full-Time Front Desk / Billing Clerk to support patient intake and financial processes in San Antonio, Texas. You will greet patients, update insurance information, collect copays, and enter charges into the clinic system, ensuring smooth daily operations.

Ideal candidates have a High School diploma and at least one year in a clinical or customer-service role, plus strong communication and computer skills.

Qualifications

• Must have a High School Diploma or equivalent.
• Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
• Must have exceptional customer service skills. Familiarity with insurance benefits is a plus. Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
• Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.

Responsibilities

• Greets customers in a polite, prompt, and helpful manner. Provides any necessary instruction/directions. Informs appropriate department/person of customer’s arrival.
• Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
• Administers tablets for completion of personal health information including privacy policies and financial policies.
• Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
• Give detailed explanation of benefits and financial agreements.
• Answers phones in a pleasant manner and deals with customer needs expeditiously.
• Schedules follow-up appointments, as required by physician teams.
• Enters charges into computer system.
• Prints charge tickets and necessary paperwork for “next day clinic”.
• Balance daily collections with time of service payment, summary report, and prepares deposit slip.
• Daily: Carries out appropriate actions related to hold and practice buckets.
• Accepts deliveries, logs and distributes to appropriate parties

Skills

Customer service

Multi-tasking

Computer literacy

MS Office

Teamwork

Education

High School Diploma or equivalent

Tools

MS Office

Job description

TSAOG Orthopaedics & Spine is seeking a Full-Time Front Desk / Billing Clerk to support patient intake and financial processes in San Antonio, Texas. You will greet patients, update insurance information, collect copays, and enter charges into the clinic system, ensuring smooth daily operations.

Ideal candidates have a High School diploma and at least one year in a clinical or customer-service role, plus strong communication and computer skills.