Patient Access & Scheduling Specialist

TSAOG Orthopedic & Spine; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

TSAOG Orthopedic & Spine is seeking a Scheduling Specialist to be the first point of contact for inbound patient calls, scheduling office and/or surgical appointments. You will verify insurance, handle authorizations, and enter data in the EMR system with accuracy.

Responsibilities include rescheduling, coordinating with physicians’ teams, and maintaining timely follow-up, while delivering excellent patient service in a fast-paced clinic environment.

Qualifications

• Must have a High School Diploma or equivalent.
• 1-2 years progressive work experience in a medical setting.
• Knowledge of medical terminology and heath insurance.
• Knowledge of Athena EMR system is a plus.

Responsibilities

• Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
• Verify if patient is a current or former patient and reschedule with initial treating physician.
• Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
• Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
• Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information.
• Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols.
• Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
• Performs patient reminder calls for future appointment dates and documents accordingly.
• Document call summary in Athena/EMR system
• Requires regular and consistent attendance.

Skills

Interpersonal skills

Phone etiquette

Data entry

Customer service

Spanish language (preferred)

Education

High School Diploma

Tools

Athena EMR

Job description

TSAOG Orthopedic & Spine is seeking a Scheduling Specialist to be the first point of contact for inbound patient calls, scheduling office and/or surgical appointments. You will verify insurance, handle authorizations, and enter data in the EMR system with accuracy.

Responsibilities include rescheduling, coordinating with physicians’ teams, and maintaining timely follow-up, while delivering excellent patient service in a fast-paced clinic environment.