Patient Access & Scheduling Coordinator

TSAOG Orthopaedics & Spine; San Antonio (TX); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

TSAOG Orthopaedics & Spine is seeking a Scheduling Specialist to handle inbound patient calls for scheduling office and surgical appointments. The role includes authorizations, insurance verification, and accurate data entry in the EMR system.

Qualifications include a High School Diploma and 1–2 years in a medical setting with strong communication and data-entry skills; Spanish language ability is a plus. This is an on-site position in San Antonio, TX.

Qualifications

• Effective interpersonal and communication skills.
• Excellent telephone etiquette and customer service.
• Proficient and accurate data entry. Spanish speaking/Bilingual is a plus.

Responsabilités

• Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
• Verify if patient is a current or former patient and reschedule with initial treating physician.
• Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
• Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information.
• Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols.
• Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
• Performs patient reminder calls for future appointment dates and documents accordingly.
• Document call summary in Athena/EMR system
• Requires regular and consistent attendance.

Connaissances

Interpersonal communication

Telephone etiquette

Data entry

Spanish (bonus)

Formation

High School Diploma or equivalent

Description du poste

TSAOG Orthopaedics & Spine is seeking a Scheduling Specialist to handle inbound patient calls for scheduling office and surgical appointments. The role includes authorizations, insurance verification, and accurate data entry in the EMR system.

Qualifications include a High School Diploma and 1–2 years in a medical setting with strong communication and data-entry skills; Spanish language ability is a plus. This is an on-site position in San Antonio, TX.