Orthopedic Clinic Patient Experience Coordinator

TSAOG Orthopaedics & Spine; San Antonio (TX); On-site; USD 36,000 - 54,000; Full time

Job summary

TSAOG Orthopaedics & Spine is seeking a Clinic Coordinator in San Antonio to ensure a smooth patient experience and support the administrative functions of the practice. The role involves managing patient interactions, coordinating care with the Orthopaedic Surgeon, and handling EMR entries.

You will also assist with insurance verifications, scheduling, patient flows, and office operations while maintaining privacy and compliant workflows.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in using electronic health record (EHR) systems and office software.
• Ability to work effectively in a fast-paced environment.
• Knowledge of medical terminology and healthcare processes is a plus.
• Compassionate and patient-focused attitude.
• Requires regular and predictable attendance.

Responsibilities

• Serve as the primary point of contact for patients, addressing inquiries and providing information about services.
• Schedule and confirm patient appointments, ensuring optimal use of time and resources.
• Maintain accurate patient records and ensure compliance with privacy regulations.
• Assist patients with insurance verification and billing inquiries.
• Coordinate communication between patients and healthcare providers to facilitate care.
• Manage patient flow and ensure a welcoming environment in the office.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Enters clinical charges into EMR.
• Documents patient phone calls, prescription refill messages, and obtains physician signature.
• Manages clinical risk issues for patients/physician.
• Ensures patient phone calls are retrieved and returned in a timely manner.
• Works with Medical Administrative Assist on phone and Athena documentation tasks (buckets).
• Monitors and works “Hold” buckets on Athena Dashboard, assists Professional Reimbursement Department on resolving open claims.
• Addresses concerns and/or complaints from patients, vendors, and staff members; escalates to Clinic Manager as needed.
• Analyzes average patient wait times and makes recommendations for improvement as needed.
• Coordinates Physician meeting schedules, to include finding solutions where scheduling conflicts may exist.
• Coordinates On-Call rounding lists of patients.
• Ensures regulatory compliance and reports any issues to Clinic Manager as they arise.

Skills

Communication

Organization

EHR proficiency

Attendance

Tools

Athena

Job description

TSAOG Orthopaedics & Spine is seeking a Clinic Coordinator in San Antonio to ensure a smooth patient experience and support the administrative functions of the practice. The role involves managing patient interactions, coordinating care with the Orthopaedic Surgeon, and handling EMR entries.

You will also assist with insurance verifications, scheduling, patient flows, and office operations while maintaining privacy and compliant workflows.