Patient Services Front Desk - Compassionate Care Connector

HealthFirst Family Care Center, Inc.; Franklin, Northern (NH, KY); Hybrid; USD 36,000 - 42,000; Full time

Job summary

HealthFirst Family Care Center, Inc. in New Hampshire is seeking a dedicated Patient Service Representative to be the friendly first point of contact for patients and visitors. You will greet, answer phones, register patients, verify information, and help patients navigate services with care.

This role emphasizes empathy, organization, and clear communication in a fast-paced clinic. You will maintain patient flow, schedule appointments, collect co-pays, and support confidential workflows while

Qualifications

• High school diploma or equivalent required.
• Two years' medical office experience desired.

Responsibilities

• Greet patients warmly in-person or on the phone.
• Answer phones professionally and provide clear guidance.
• Register new patients and update records accurately.
• Coordinate with clinical staff to maintain efficient patient flow and provider schedule.
• Verify insurance and collect co-pays or sliding-scale fees.
• Assist with prescription pickups, records requests, and follow-ups.
• Keep workspaces organized and patient information confidential.
• Support with scheduling, reminders, and other essential communications.
• Cross-train in at least one other area to support clinic flexibility.
• Embrace other duties as needed to help the team succeed.

Skills

Customer service

Organization

Communication

Empathy

Teamwork

Adaptability

Education

High school diploma

Job description

HealthFirst Family Care Center, Inc. in New Hampshire is seeking a dedicated Patient Service Representative to be the friendly first point of contact for patients and visitors. You will greet, answer phones, register patients, verify information, and help patients navigate services with care.

This role emphasizes empathy, organization, and clear communication in a fast-paced clinic. You will maintain patient flow, schedule appointments, collect co-pays, and support confidential workflows while