Patient Services Front Desk Assistant I

UT Southwestern Medical Center; Fort Worth (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Parental Leave

Job summary

UT Southwestern Medical Center is seeking a Clinical Staff Assistant I to support outpatient clinic front office operations. You will interact with patients by phone and in person under direct supervision, maintaining a patient-centered attitude and compassion for families.

Role offers a career ladder, requires a high school diploma with customer service experience, and demands proficiency in Epic EMR and front office tasks such as registration, scheduling, and insurance verification.

Qualifications

• High School Diploma or GED with prior customer service experience required.
• Successful completion of CSA competencies in two clinical front office operations within 6-12 months of hire.
• Degree in related field and/or related experience preferred but not required.

Responsibilities

• Interact with patients by phone or in person under supervision to support outpatient clinical operations.
• Respond to patient needs with a patient-centered attitude, demonstrating compassion and empathy.
• Learn and demonstrate proficiency in at least two clinical front office operations within 6-12 months (e.g., Registration, Scheduling, Inbound call documentation, Insurance entry/verification, Referrals).
• Maintain knowledge of Epic EMR system user operations and front office workflows.
• Deliver superior customer service and represent UT Southwestern professionally to patients and staff.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Ensure waiting area neatness and keep patient forms stocked.

Skills

Registration

Scheduling

Call documentation

Insurance verification

Referrals management

Epic EMR

Education

High School Diploma or GED with experience

Related degree preferred

Tools

Epic EMR

Job description

UT Southwestern Medical Center is seeking a Clinical Staff Assistant I to support outpatient clinic front office operations. You will interact with patients by phone and in person under direct supervision, maintaining a patient-centered attitude and compassion for families.

Role offers a career ladder, requires a high school diploma with customer service experience, and demands proficiency in Epic EMR and front office tasks such as registration, scheduling, and insurance verification.