Clinical Front Office Assistant: Patient Care & Admin

UTSW; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

UT Southwestern Medical Center in Dallas is seeking a Clinical Staff Assistant I to support outpatient front office operations, including patient check-in, scheduling, and insurance entry, under supervision. The role emphasizes compassionate, patient-centered service and proficiency with the Epic EMR system.

The ideal candidate has a High School Diploma or GED with customer service experience; training will be provided to complete CSA competencies within 6–12 months.

Qualifications

• High School Diploma or GED with prior customer service experience required.
• Strong interpersonal skills with patients and families.
• Familiarity with medical front office workflows is a plus.

Responsibilities

• Assist with patient check-in and check-out processes.
• Support scheduling and confirmations for clinic visits.
• Handle insurance entry and verification duties.
• Provide excellent patient-focused service and maintain confidentiality.

Skills

Customer service

Phone etiquette

HIPAA awareness

Education

High School Diploma or GED

Tools

Epic EMR

Job description

UT Southwestern Medical Center in Dallas is seeking a Clinical Staff Assistant I to support outpatient front office operations, including patient check-in, scheduling, and insurance entry, under supervision. The role emphasizes compassionate, patient-centered service and proficiency with the Epic EMR system.

The ideal candidate has a High School Diploma or GED with customer service experience; training will be provided to complete CSA competencies within 6–12 months.