Medical Front Office Assistant – Patient Care & Scheduling

University of Texas Southwestern Medical Center; Fort Worth (TX); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

TRS retirement programs

Parental Leave

Wellness programs

Tuition reimbursement

PSLF program

Job summary

UT Southwestern Medical Center in Fort Worth is seeking a Clinical Staff Assistant I to support outpatient clinical operations with a patient-centered approach. You will learn multiple front office tasks and work under supervision to ensure smooth patient flow and accurate documentation.

The role emphasizes compassionate service, HIPAA compliance, and collaboration with care teams, with a clear path for skills development and job ladder progression.

Qualifications

• High School Diploma or GED with prior customer service experience required.
• Successful completion of CSA competencies within 6-12 months of hire.
• Degree in related field preferred but not required.

Responsibilities

• Learn and demonstrate proficiency in at least two front office operations within 6-12 months: Registration, Scheduling, or Insurance entry.
• Maintain up-to-date knowledge of Epic EMR and front office workflows.
• Deliver superior customer service, representing UT Southwestern professionally to patients and staff.
• Build rapport with internal and external team members to ensure optimal patient outcomes.
• Maintain patient confidentiality in accordance with HIPAA and UT Southwestern policy.
• Keep waiting area neat and stocked with materials; assist with clinic supplies as needed.
• Perform duties that may affect patient records or related processes.

Skills

Customer service

Phone support

HIPAA compliance

Education

High School Diploma or GED

CSA competencies training

Tools

Epic EMR

Job description

UT Southwestern Medical Center in Fort Worth is seeking a Clinical Staff Assistant I to support outpatient clinical operations with a patient-centered approach. You will learn multiple front office tasks and work under supervision to ensure smooth patient flow and accurate documentation.

The role emphasizes compassionate service, HIPAA compliance, and collaboration with care teams, with a clear path for skills development and job ladder progression.