Patient Services Specialist - Front Desk & Care

Ohio State University Physicians; Columbus (OH); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Flexible benefits

Health, dental, vision coverage

Retirement plans

Job summary

Ohio State University Physicians (OSUP) is seeking a Lead Patient Support Specialist to coordinate and provide patient support services across multiple locations. You will greet patients, manage check-in/check-out, and ensure accurate demographic and insurance data in EMR/paper charts, while supporting scheduling and payments.

The role requires strong customer service, problem-solving, and communication skills; familiarity with EMR systems; and willingness to travel to support staffing across

Qualifications

• High School diploma or equivalent.
• One year of customer service experience.
• Ability to convey information both in writing and verbally.
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable). Appropriately documents such activities.
• Monitors length of patient’s wait and notifies the appropriate party of excessive wait times as defined by clinic.
• Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters.
• Requests and handles referrals and medical records from referring offices for new patient appointments.
• Schedules appointments when directed.
• Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits.
• Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.
• Ability to perform functions using job-related software and systems.
• Travel may be required to accommodate staffing levels at other clinical facilities.
• Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co-workers and supervisors, and politeness to customers, vendors, and patients.
• Other duties or special projects as assigned.

Skills

Customer service

Problem solving

Multi-tasking

Verbal & written comms

Education

High School diploma or equivalent

Job description

Ohio State University Physicians (OSUP) is seeking a Lead Patient Support Specialist to coordinate and provide patient support services across multiple locations. You will greet patients, manage check-in/check-out, and ensure accurate demographic and insurance data in EMR/paper charts, while supporting scheduling and payments.

The role requires strong customer service, problem-solving, and communication skills; familiarity with EMR systems; and willingness to travel to support staffing across