Patient Services Coordinator

Ohio State University Physicians; Dublin (OH); On-site; USD 23,000 - 34,000; Full time

Job summary

Ohio State University Physicians is seeking a patient services associate to join our team in Ohio. The role centers on welcoming patients, registering and checking in, updating demographics and insurance, and directing calls and messages with care and accuracy.

The position supports scheduling, billing tasks, and coordination with referrers. It requires excellent communication, problem-solving abilities, and a patient-first mindset within a busy clinical setting.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of customer service experience preferred.
• Strong problem-solving skills and ability to manage multiple priorities.

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are scheduled.
• Monitors patient wait times and notifies nurse/lead/manager of delays.
• Opens and routes incoming mail; distributes correspondence, reports and office supplies; tracks patient information or program data.
• Requests and handles referrals and medical records from referring offices for new patient appointments.
• Schedules appointments when directed.
• Maintains cash drawer, reconciles daily cash, and prepares bank deposits; completes paperwork for deposits.
• Contacts insurance companies for registrations or pre-certifications as required.
• Ability to use job-related software and systems.
• Travel may be required to support staffing at other facilities.
• Attendance, punctuality, professionalism, attention to detail, teamwork, and courteous service.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Ohio State University Physicians is seeking a patient services associate to join our team in Ohio. The role centers on welcoming patients, registering and checking in, updating demographics and insurance, and directing calls and messages with care and accuracy.

The position supports scheduling, billing tasks, and coordination with referrers. It requires excellent communication, problem-solving abilities, and a patient-first mindset within a busy clinical setting.