Patient Services Specialist – Front Desk

EyeSouth Partners; Warren (Warren County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

HSA/FSA

Telemedicine

Generous PTO

Job summary

EyeSouth Partners in Warren, NY area is seeking a Front Desk Associate to serve as the first point of contact for patients and visitors. You will handle check-in/out, calls and emails, scheduling, and data entry to ensure smooth operations and excellent patient service in a medical facility.

The role requires strong interpersonal skills, attention to detail, and reliability. Prior medical office experience and familiarity with Nextech/ICP are preferred, along with HIPAA compliance and a

Qualifications

• High School Diploma or equivalent; related experience preferred.
• Nextech/ICP experience strongly preferred.
• Minimum 1 year medical office experience preferred.
• Strong reliability with good attendance and punctuality.

Responsibilities

• Greets patients warmly and verify appointment details.
• Collects necessary documentation including ID, Insurance Cards, referral forms, etc.
• Books, confirms, and reschedules appointments
• Verifies insurance eligibility and benefit coverage for all in-office visits, procedures, and tests
• Collects co-payments and outstanding balances; calculates patient’s financial responsibility and communicates to patient; documents in practice management system.
• Explains billing procedures
• Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate.
• Completes chart prep prior to clinic as needed (print routers, face sheets, etc.)
• Completes medical records requests that come directly from the patient
• Monitors and completes tasks related to appointment recall and reminder process as set by practice SOP
• Answers phones and responds to inquiries
• Relays messages between patients and clinical staff
• Maintains protected health information in accordance with HIPPA/PHI guidelines
• Handles paperwork such as consent forms and HIPAA compliance
• Interacts with all internal and external customers in a caring and respectful manner.
• Attends daily huddle and regularly scheduled team meetings
• Participates in on-boarding and training of new front desk associates and other administrative team members as assigned.

Skills

Interpersonal skills

Communication skills

Attention to detail

Data entry

Insurance verification

HIPAA compliance

Customer service

Multitasking

Healthcare terminology

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

EyeSouth Partners in Warren, NY area is seeking a Front Desk Associate to serve as the first point of contact for patients and visitors. You will handle check-in/out, calls and emails, scheduling, and data entry to ensure smooth operations and excellent patient service in a medical facility.

The role requires strong interpersonal skills, attention to detail, and reliability. Prior medical office experience and familiarity with Nextech/ICP are preferred, along with HIPAA compliance and a