Patient Access & Scheduling Coordinator

Mount Sinai Morningside; New York (NY); On-site; USD 23,000 - 47,000; Full time

Job summary

Mount Sinai Health System in New York is hiring a Patient Coordinator I to greet patients, verify insurance, and update demographics in the practice management system. The role may operate in person or in a call center capacity to ensure accurate patient records.

You will work with staff to confirm physician insurance acceptance, process HIPAA paperwork, collect co-pays, and help arrange referrals and follow-up appointments.

Qualifications

• High School graduate or GED required.
• At least 1 year physician practice experience.
• On-site training of one week minimum will be provided.
• Experience with IDX or other practice management systems preferred.

Responsibilities

• Greet patients in person or by phone and update insurance/demographics in the practice management system.
• Verify that physician accepts the insurance presented and verify before arrival if needed.
• Coordinate with staff to ensure medical records are available for the physician.
• Process HIPAA-related paperwork and other institutional forms.
• Obtain referrals or insurance authorizations as required.
• Monitor waiting room status and inform patients about wait times.
• Collect or confirm co-pays and provide receipts per cash-control procedures.
• Schedule follow-up appointments when needed and guide patients on how to request medical records.
• May perform simple charge entry or enter payments and prepare deposits.
• Answer phones and schedule appointments; may work in a call center capacity.
• Ensure HIPAA compliance for PHI handling.
• May initiate reminder calls for next-day appointments.
• Perform other related duties.

Skills

Patient coordination

HIPAA awareness

Education

High School graduate/GED

Tools

IDX

Job description

Mount Sinai Health System in New York is hiring a Patient Coordinator I to greet patients, verify insurance, and update demographics in the practice management system. The role may operate in person or in a call center capacity to ensure accurate patient records.

You will work with staff to confirm physician insurance acceptance, process HIPAA paperwork, collect co-pays, and help arrange referrals and follow-up appointments.