Patient Access & Scheduling Coordinator - Day Shift

Mount Sinai Morningside; New York (NY); On-site; USD 24,000 - 36,000; Full time

Job summary

The Mount Sinai Health System is seeking a Patient Coordinator I to greet patients and verify demographics and insurance at first contact in a busy practice setting.

You will work at the front desk or in a call center capacity, ensuring accurate records, coordinating with staff, handling HIPAA paperwork, collecting co-pays, and scheduling follow-up visits as needed. This role requires on-site training and has potential to support patient flow efficiently.

Qualifications

• High School graduate or GED.
• Minimum of 1 year physician practice experience.
• On-site training provided (minimum one week).
• Experience in a medical office setting with scheduling systems preferred.

Responsibilities

• Greet patients and update insurance/demographics in the practice management system.
• Verify insurance prior to visit or at arrival and confirm physician accepts the plan.
• Communicate patient arrival status with staff and ensure medical records are ready.
• Process HIPAA-related paperwork and other required forms.
• Collect referrals or insurance authorizations as needed.
• Monitor waiting room status and inform patients of wait times.
• Collect co-pays and provide receipts per cash-control procedures.
• Schedule follow-up appointments when appropriate.
• Perform simple charge entry and record payments; prepare deposit.
• Answer phones and schedule appointments in a call-center setting.
• Comply with HIPAA and PHI handling requirements.
• Initiate reminder calls for next-day appointments.
• Perform other related duties as assigned.

Education

High School graduate/GED

Job description

The Mount Sinai Health System is seeking a Patient Coordinator I to greet patients and verify demographics and insurance at first contact in a busy practice setting.

You will work at the front desk or in a call center capacity, ensuring accurate records, coordinating with staff, handling HIPAA paperwork, collecting co-pays, and scheduling follow-up visits as needed. This role requires on-site training and has potential to support patient flow efficiently.