Patient Services Coordinator: Scheduling & Insurance

Optum; Shrewsbury (MA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical plan options

Dental & vision insurance

Life AD&D & disability

401(k) & retirement

Education reimbursement

Employee discounts

Employee assistance program

Referral bonuses

Pet insurance (voluntary)

Job summary

Optum is seeking an Associate Patient Care Coordinator at 380 Maple Avenue, Shrewsbury, MA to verify patient insurance, assist with scheduling, and support billing processes. The role emphasizes customer service, accuracy, and adherence to regulatory guidelines.

The position requires healthcare or customer service experience, proficiency with navigation systems, and the ability to work a Monday–Friday daytime schedule. Training on Epic EMR and MS Office is provided.

Qualifications

• 1+ years of healthcare or customer service experience.
• Intermediate level proficiency with Computer-Based Navigation and electronic documentation.
• Ability to work Monday–Friday, 7:30am–5pm EST.
• High School Diploma or GED required.

Responsibilities

• Verify, re-verify, and authorize patient insurance coverage and eligibility.
• Collect co-payments and post balances.
• Review insurance denials and correct errors.
• Maintain records and process daily cash deposits.
• Communicate changes to schedules and patients; support care team.

Skills

Healthcare experience

Customer service

Computer navigation

Multitasking

Communication

Education

High School Diploma/GED

Tools

Epic EMR

Microsoft Office

Job description

Optum is seeking an Associate Patient Care Coordinator at 380 Maple Avenue, Shrewsbury, MA to verify patient insurance, assist with scheduling, and support billing processes. The role emphasizes customer service, accuracy, and adherence to regulatory guidelines.

The position requires healthcare or customer service experience, proficiency with navigation systems, and the ability to work a Monday–Friday daytime schedule. Training on Epic EMR and MS Office is provided.