Patient Experience & Scheduling Specialist

Mercy Cedar Rapids; Baltimore (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy Cedar Rapids in Baltimore is seeking a friendly, detail‑oriented medical front desk clerk to provide administrative support and exceptional patient service. You will handle phone calls, schedule appointments, prepare records, and assist the care team with daily office tasks.

The role requires strong communication, basic computer skills, and the ability to navigate Epic scheduling and clinical software.

Qualifications

• One year of relevant customer service experience preferred.
• Previous experience in a medical office setting preferred.
• High School Diploma or equivalent preferred.

Responsibilities

• Answers telephone and directs callers in a friendly, prompt and professional manner.
• Prepares incoming medical record information for provider visit.
• Retrieves and disburses messages.
• Schedules, cancels, reschedules and confirms patient visits.
• Provides patient education as needed for scheduled tests/procedures.
• Handles routine billing questions and escalates complex queries as needed.
• Responds to medical record requests in a timely manner.
• Utilizes scheduling software and Epic systems.
• Cross crosses for other clerical staff as needed.
• Maintains a clean, neat, and orderly work area.

Skills

Customer service

Communication

Computer skills

Organization

Time management

Attention to detail

Poised under pressure

Education

High School Diploma or equivalent

Tools

Epic scheduling

Outlook

Job description

Mercy Cedar Rapids in Baltimore is seeking a friendly, detail‑oriented medical front desk clerk to provide administrative support and exceptional patient service. You will handle phone calls, schedule appointments, prepare records, and assist the care team with daily office tasks.

The role requires strong communication, basic computer skills, and the ability to navigate Epic scheduling and clinical software.