Medical Front Desk & Call Center Associate

HealthPartners; Saint Louis Park (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthPartners in Minnesota is seeking staff for Call Center and Front Desk roles to handle inbound calls and greet patients, collect co-pays, and schedule follow-ups. Expect a schedule Monday–Friday, 9:00am–5:30pm with occasional weekends.

Candidates should have at least 6 months related experience and strong communication skills. Responsibilities include patient check-ins, paperwork, appointments, and maintaining confidentiality while delivering courteous service.

Qualifications

• 6 months related experience
• Accurate computer/keyboard skills
• Knowledge of age-related growth and development principles
• Proficient with telephone headset, PC, printer, copier and fax

Responsibilities

• Answer incoming calls in queue and support department lines
• Transfer calls accurately
• Use scripts to support patient interactions
• Review and understand measures that support service goals
• Direct emergency calls per guidelines
• Greet and direct patients to care areas
• Perform patient check-in functions
• Complete paperwork for patient visits
• Close out payments and co-pays
• Conduct reminder calls or notify for appointments
• Maintain department files and provider schedules
• Inform patients of delays
• Follow emergency walk-in process
• Schedule appointments according to provider rules
• Verify billing and demographic information
• Complete registration accurately
• Direct patients on insurance questions
• Provide information on locations and services
• Support and collect process improvements
• Support team communication and innovation
• Keep a neat, professional workspace
• Perform other duties as assigned

Skills

Keyboarding

Accurate data entry

Verbal communication

Written communication

Telephone etiquette

Customer service

Age-appropriate care knowledge

Education

6 months related experience

Tools

Telephone headset

PC

Printer

Photo copier

Fax machine

Job description

HealthPartners in Minnesota is seeking staff for Call Center and Front Desk roles to handle inbound calls and greet patients, collect co-pays, and schedule follow-ups. Expect a schedule Monday–Friday, 9:00am–5:30pm with occasional weekends.

Candidates should have at least 6 months related experience and strong communication skills. Responsibilities include patient check-ins, paperwork, appointments, and maintaining confidentiality while delivering courteous service.