Patient Services Specialist: Check-In, Scheduling & Support

University Of Michigan; Brighton (MI); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

2:1 Match on retirement savings

Job summary

University of Michigan's Michigan Medicine in Brighton, MI is seeking a Patient Services Associate (Adult/Peds/Ophthy) to provide exceptional front-desk support, assist patients and families, and help ensure a smooth check-in/out experience. Responsibilities include scheduling appointments, tests and consults; collecting co-pays and payments; and cross-training to cover a range of office duties.

A high school diploma and strong customer service skills are required, with experience in a

Qualifications

• Graduation from high school or an equivalent combination of education and experience.
• Excellent customer service skills.
• Must be a team player and able to multi-task in a high-volume environment.

Responsibilities

• Assist patients and families at check-in and check-out.
• Schedule appointments, tests and consults for patients.
• Collect co-pays and payments; answer phone calls and update records.
• Cross-train to support different office duties as needed.

Skills

Customer service

Team player

Communication skills

Multi-tasking

Attention to detail

Education

High school diploma or equivalent

Tools

MiChart (EPIC-Cadence)

Job description

University of Michigan's Michigan Medicine in Brighton, MI is seeking a Patient Services Associate (Adult/Peds/Ophthy) to provide exceptional front-desk support, assist patients and families, and help ensure a smooth check-in/out experience. Responsibilities include scheduling appointments, tests and consults; collecting co-pays and payments; and cross-training to cover a range of office duties.

A high school diploma and strong customer service skills are required, with experience in a