Patient Services Coordinator Onsite Infusion Day Treatment

Boston Children’s Hospital; Waltham (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Boston Children’s Hospital is seeking an administrative support role based in Waltham, MA, with a 100% onsite schedule Monday through Friday, 8:30am–5:00pm. The position focuses on coordinating services for patients and families, improving process efficiency, and delivering excellent customer service within the Infusion and Day Treatment Program.

The role involves greeting and registering patients, coordinating with providers, and handling routine clerical tasks to support seamless clinic

Qualifications

• Requires high school diploma or GED.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively both verbally and in writing; demonstrate empathy.

Responsibilities

• Provide positive and effective customer service to patients, families, and visitors.
• Greet, screen, direct, and register patients.
• Collaborate with providers to manage complex patient issues.
• Schedule patient encounters and coordinate daily schedules to optimize patient experience.
• Collect and verify patient demographic and insurance information.
• Record and forward messages; triage calls for urgent information or services.

Skills

Customer service

Administrative skills

Effective communication

Education

High School Diploma/GED

Job description

Boston Children’s Hospital is seeking an administrative support role based in Waltham, MA, with a 100% onsite schedule Monday through Friday, 8:30am–5:00pm. The position focuses on coordinating services for patients and families, improving process efficiency, and delivering excellent customer service within the Infusion and Day Treatment Program.

The role involves greeting and registering patients, coordinating with providers, and handling routine clerical tasks to support seamless clinic