PER I-ED/OR/Procedural

Boston Children's Hospital; Waltham (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Boston Children’s Hospital in Waltham, MA, seeks an on-site Administrative Support role to enhance patient experience. The position operates Monday–Friday, 8:30am–5:00pm, providing essential front-desk and clerical functions within the Infusion and Day Treatment Program.

You will greet patients, verify demographics and insurance, coordinate schedules, and collaborate with clinicians and families to ensure smooth operations and timely care.

Qualifications

• High School Diploma or GED required.
• Prior customer service or administrative experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provides positive and effective customer service to patients, families, and visitors.
• Greets, screens, directs, and registers patients.
• Collaborates with referring providers and practices to manage complex patient issues.
• Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience.
• Accurately collects, verifies, and records all patient demographic and insurance information.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Providing routine clerical support as needed.

Skills

Customer service

Administrative support

Scheduling

Data entry

MS Office

Education

High School Diploma/ GED

Tools

MS Office

Job description

This position is 100% onsite in Waltham.

Schedule is Monday-Friday 8:30am-5:00pm.

Department Summary

The Infusion and Day Treatment Program at Boston Children’s Hospital has two locations, on the main campus in Boston and at Boston Children’s Waltham. The program is a unique ambulatory program for patients and an alternative to inpatient admission for patients requiring infusion therapies and novel medical day treatments. The program offers these patients, who range in age from infancy to adulthood, a place to receive treatment in a family-centered environment that offers consistent and on-going relationships with a healthcare team.

Position Summary

Provides support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities

• Provides positive and effective customer service to patients, families, and visitors
• Greets, screens, directs, and registers patients
• Collaborates with referring providers and practices to manage complex patient issues
• Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience
• Accurately collects, verifies, and records all patient demographic and insurance information.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
• Providing routine clerical support as needed

Minimum Qualifications Education

• High School Diploma/ GED

Experience:

• Prior customer service or administrative experience preferred
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.