Onsite Patient Services Coordinator – Waltham

Boston Children's Hospital; Waltham (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Boston Children’s Hospital in Waltham, MA, seeks an on-site Administrative Support role to enhance patient experience. The position operates Monday–Friday, 8:30am–5:00pm, providing essential front-desk and clerical functions within the Infusion and Day Treatment Program.

You will greet patients, verify demographics and insurance, coordinate schedules, and collaborate with clinicians and families to ensure smooth operations and timely care.

Qualifications

• High School Diploma or GED required.
• Prior customer service or administrative experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provides positive and effective customer service to patients, families, and visitors.
• Greets, screens, directs, and registers patients.
• Collaborates with referring providers and practices to manage complex patient issues.
• Schedules patient encounters, monitors daily schedules and coordinates flow to optimize patient experience.
• Accurately collects, verifies, and records all patient demographic and insurance information.
• Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services.
• Providing routine clerical support as needed.

Skills

Customer service

Administrative support

Scheduling

Data entry

MS Office

Education

High School Diploma/ GED

Tools

MS Office

Job description

Boston Children’s Hospital in Waltham, MA, seeks an on-site Administrative Support role to enhance patient experience. The position operates Monday–Friday, 8:30am–5:00pm, providing essential front-desk and clerical functions within the Infusion and Day Treatment Program.

You will greet patients, verify demographics and insurance, coordinate schedules, and collaborate with clinicians and families to ensure smooth operations and timely care.