Patient Services Coordinator - Multi-Location

Baylor Scott & White Outpatient Rehabilitation; Plano (TX); Hybrid; USD 27,552 - 30,307; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Plano (Willow Bend), TX seeks a Patient Service Specialist (PSS) to handle front desk duties, scheduling, and insurance verification. Travel to multiple outpatient clinics is required, with PRN hours and a rate of $21.00 per hour.

Ideal candidates are highly organized, able to work independently or in a team, and committed to delivering excellent customer service in a fast-paced environment. HS diploma or GED is required.

Qualifications

• HS diploma or GED required.
• Experience in healthcare or medical office administration is preferred.
• Knowledge of insurance verification processes is beneficial.

Responsibilities

• Coordinates patient appointments with the centre manager to minimize cancellations and support treatment adherence.
• Registers patient information with complete forms and accurate data in the EMR.
• Verifies patient insurance and obtains required authorisations before visits; explains benefits and costs.
• Collects patient responsibility at each visit and explains billing procedures.
• Scans and maintains medical documents in the system.
• Reconciles and posts charges daily and prepares reports for clean claim processing.
• Responds to information requests from patients, other departments, and physicians.
• Maintains office, orders supplies, and manages mail.
• Willing to adjust schedules to centre needs and attend mandatory meetings and trainings.
• Travels to non-home locations for coverage as needed.

Skills

Customer service

Insurance verification

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation in Plano (Willow Bend), TX seeks a Patient Service Specialist (PSS) to handle front desk duties, scheduling, and insurance verification. Travel to multiple outpatient clinics is required, with PRN hours and a rate of $21.00 per hour.

Ideal candidates are highly organized, able to work independently or in a team, and committed to delivering excellent customer service in a fast-paced environment. HS diploma or GED is required.