Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; The Colony (TX); On-site; USD 23,866 - 33,992; Part time

Job summary

Baylor Scott & White Institute for Rehabilitation in The Colony, TX is seeking a Patient Service Specialist (PSS) for PRN coverage across multiple outpatient clinics. The role involves check in/out, insurance verifications, scheduling, and front desk duties, with travel between sites.

Candidates should have a HS diploma or GED and prior customer service or healthcare office experience. You must be flexible, detail oriented, and able to adjust schedules to center needs.

Qualifications

• HS diploma or GED is required.
• Customer service experience preferred.
• Knowledge of insurance verification helpful.

Responsibilities

• Coordinates patient appointments with Center manager to minimize cancellations and support treatment adherence.
• Registers patient information with complete forms and accurate data in the EHR.
• Verifies insurance, obtains required authorizations, explains benefits and financial responsibilities.
• Collects patient payments due at visits and posts charges.
• Scans and maintains medical documents; reconciles and posts charges daily.
• Responds to information requests from patients, departments, and physicians.
• Maintains office, orders supplies, and manages mail.
• Willingness to adjust schedule to center needs; travels for coverage as required.

Skills

Customer service

Insurance verification

Healthcare office administration

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

The Colony, TX

Patient Service Specialist (PSS)

Hours: vary M- F between 7am - 7pm

PRN (as needed)- Float

Candidate will be required to travel to multiple outpatient clinics.

Areas of Coverage: The Colony, Frisco, Carrollton, Plano, Little Elm, Aubrey, Prosper, Coppell, Addison, Richardson.

PRN rate: $21.00 per hour

We are seeking a highly organized, detail oriented, and flexible individual who thrives in a fast-paced environment. The ideal candidate will be a team player who can also work independently, consistently delivering outstanding customer service and ensure tasks are completed efficiently and accurately. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. Travel to multiple locations will be required.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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