Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; McKinney (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid Time Off (PTO)

401(k) retirement plan with company match

Short and Long Term Disability

Job summary

A healthcare organization is seeking a Patient Service Specialist in McKinney, TX. This entry-level position requires customer service experience and attention to detail. The role involves managing patient check-ins and insurance verifications, scheduling appointments, and maintaining accurate records in a fast-paced environment. Compensation ranges from $18 to $25 per hour based on experience, with comprehensive benefits including health insurance and a 401(k) plan.

Qualifications

• Customer service experience is preferred.
• Knowledge of insurance verification is beneficial.
• Experience in healthcare or medical office administration is an asset.

Responsibilities

• Handle check-in, check-out, and insurance verifications.
• Schedule patient appointments and manage cancellations.
• Ensure accurate patient information is documented.
• Collect patient responsibility at each visit.
• Maintain office supplies and manage mail.

Skills

Customer service experience

Knowledge of insurance verification

Attention to detail

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation, McKinney, TX (Redbud) — Patient Service Specialist (PSS). Hours: vary between Monday - Friday 7am - 7pm. Full Time. Compensation depends upon candidate’s years of experience and internal equity. This is an entry-level position. Starting salary: $18 - $25 per hour, based on experience.

Benefits

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Responsibilities

• Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.
• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required
• Preferred Experience
• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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