Patient Services Coordinator - Medical Office

Waterbury Hospital; Middlebury (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Waterbury Hospital is seeking a Customer Service Agent to handle a multi-line phone system, triage calls, schedule patient appointments, and take messages. You will serve as a liaison between callers and medical support to promote quality patient care and smooth clinic operations.

Responsibilities include verifying demographic information, informing patients about required documents, upholding privacy, and escalating urgent calls to physicians or the triage nurse as needed.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of call center or multi-line system experience, preferably in a medical office.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Maintain patient privacy and confidentiality.

Responsibilities

• Answer multi-line telephone promptly and professionally.
• Schedule patient appointments accurately and inform callers of required items.
• Obtain and update patient demographics in the computer system.
• Provide patient-focused service and transfer calls appropriately.
• Escalate calls to physicians or triage staff when needed.
• Contact patients to confirm or reschedule appointments.
• Maintain electronic health records and scheduling policies.
• Protect patient privacy.
• Perform routine automated functions within job responsibilities.

Skills

Strong phone skills

Computer skills

Medical office processes

Verbal and written communication

Organizational skills

Adaptability

Privacy & confidentiality

Insurance knowledge

Education

High school diploma or GED

Tools

EMR/EHR systems

Scheduling software

Multi-line phone system

Job description

Waterbury Hospital is seeking a Customer Service Agent to handle a multi-line phone system, triage calls, schedule patient appointments, and take messages. You will serve as a liaison between callers and medical support to promote quality patient care and smooth clinic operations.

Responsibilities include verifying demographic information, informing patients about required documents, upholding privacy, and escalating urgent calls to physicians or the triage nurse as needed.