Patient Care Front Desk Specialist

Waterbury Hospital; Middlebury (CT); On-site; USD 34,000 - 42,000; Full time

Job summary

Waterbury Hospital is seeking a Medical Receptionist to greet patients, schedule appointments, and manage demographics and insurance information within the electronic health record system.

The role requires strong phone and computer skills, knowledge of medical office processes, and the ability to communicate effectively with diverse patients while handling payments and referrals as needed.

Qualifications

• High school diploma or GED required.

Responsibilities

• Greet patients and visitors in person or by phone in a prompt, courteous manner.
• Schedule appointments and handle referrals as needed according to policy.
• Obtain and update patient demographics and insurance information in the EHR.
• Process payments at the time of service and issue receipts; reconcile daily payments.
• Maintain up-to-date knowledge of electronic health records and office procedures.

Skills

Phone skills

Computer skills

Medical office processes

Written and verbal communication

Insurance knowledge

EMR/EHR familiarity

Multitasking

Education

High school diploma or GED

Job description

Waterbury Hospital is seeking a Medical Receptionist to greet patients, schedule appointments, and manage demographics and insurance information within the electronic health record system.

The role requires strong phone and computer skills, knowledge of medical office processes, and the ability to communicate effectively with diverse patients while handling payments and referrals as needed.