Telephone operator

Iowa Digestive Disease Center; Clive (IA); On-site; USD 32,000 - 45,000; Full time

Job summary

Iowa Digestive Disease Center is seeking two dependable Patient Services Representatives to support the telephone operations at our Main Clinic. The role emphasizes clear communication, staying organized in a high-volume environment, and delivering excellent service from the first call.

Responsibilities include handling high call volumes, scheduling, documenting patient information, and coordinating with clinical staff to ensure smooth patient flow.

Qualifications

• Prior healthcare experience preferred.
• Strong phone and customer service skills.
• Familiarity with EMR and scheduling systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answer a high volume of incoming calls in a professional and friendly manner.
• Schedule patient appointments accurately based on provider and visit type guidelines.
• Gather and document necessary information, including insurance and patient history when appropriate.
• Create and complete phone notes to ensure clear communication within the care team.
• Route calls and messages to clinical staff and departments.
• Assist patients with questions related to scheduling, referrals, and office processes.
• Provide a calm, helpful experience for patients calling the clinic.
• Collaborate with front office, clinical staff, and referral coordinators to ensure patients are scheduled appropriately.

Job description

Job Title

Patient Services Representative (Telephone Operator)

Location

Main Clinic

Positions Available

1

About the role

We are seeking two dependable, patient-focused Patient Services Representatives to support our telephone operations. This role is ideal for someone who communicates clearly, stays organized in a high-volume environment, and understands that excellent customer service begins with the first phone call.

What you’ll do

• Answer a high volume of incoming calls in a professional and friendly manner
• Schedule patient appointments accurately based on provider and visit type guidelines
• Gather and document necessary information, including insurance and patient history when appropriate
• Create and complete phone notes to ensure clear communication within the care team
• Route calls and messages appropriately to clinical staff and departments
• Assist patients with questions related to scheduling, referrals, and office processes
• Provide a calm, helpful experience for patients calling the clinic
• Collaborate closely with front office, clinical staff, and referral coordinators to ensure patients are scheduled appropriately

What we’re looking for

• Healthcare experience strongly preferred
• Excellent phone presence and customer service skills
• Strong attention to detail and ability to multitask in a fast-paced environment
• Comfortable working with electronic medical records and scheduling systems
• Ability to remain professional and composed while managing multiple calls and requests

Note: This description reflects the primary functions of the role but is not exhaustive. Additional responsibilities may be assigned as needed.