Patient Services Coordinator – Medical Office

United Community & Family Services, Inc.; Colchester, Northern (CT, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible schedules

Competitive salaries

3 weeks vacation + 4 floating holidays

10 sick days per year

Health, dental, vision insurance

401(k) with 6% employer contribution

Job summary

United Community & Family Services, Inc. seeks a Customer Service Representative at the Colchester Health Center to provide courteous front-desk support, patient check-in, and telephone assistance for UCFS clients and staff.

The role includes scheduling appointments across Behavioral Health, Dental, Medical services, handling medical records tasks, insurance verifications, copay collections, and daily cash reconciliation, with a 40-hour weekly schedule.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of medical office experience or 3 years in customer service.
• Access to transportation to UCFS sites as needed.
• Proficiency with Microsoft Office and EPIC EHR preferred.

Responsibilities

• Greet clients and visitors, providing courteous service in person or by phone.
• Manage check-in/out workflow for smooth client experiences.
• Schedule appointments across Behavioral Health, Dental, Medical and other services.
• Perform medical records duties including release of information and scanning.
• Enter demographics/insurance data into EHR and verify insurance.
• Collect payments and reconcile daily financial activities.

Skills

Communication skills

Interpersonal skills

Problem-solving

Customer service

Education

High school diploma or GED

1 year related medical office experience OR 3 years in customer service

Transportation to UCFS sites

Tools

Microsoft Office Suite

EPIC EHR

Job description

United Community & Family Services, Inc. seeks a Customer Service Representative at the Colchester Health Center to provide courteous front-desk support, patient check-in, and telephone assistance for UCFS clients and staff.

The role includes scheduling appointments across Behavioral Health, Dental, Medical services, handling medical records tasks, insurance verifications, copay collections, and daily cash reconciliation, with a 40-hour weekly schedule.