Patient Services & Medical Office Assistant

Franklin Primary Health Center, Inc.; Prichard (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Franklin Primary Health Center, Inc. is seeking a Medical Office Assistant to handle clerical tasks that support patient care. The role involves greeting patients, scheduling appointments, and maintaining accurate medical records with attention to privacy.

You will manage phone inquiries, route requests, and assist with insurance claims and billing processes. Candidate should have a high school diploma or GED, completion of an approved Medical Office Assistant program, and experience in a

Qualifications

• Medical terminology knowledge required.
• CPT and ICD-9 coding experience helpful.
• Strong communication skills essential.
• Experience with insurance billing desirable.

Responsibilities

• Greet, register and receive patients, visitors, and staff in a professional manner.
• Answer phones, provide information, screen and route calls.
• Schedule patient appointments and prepare daily provider schedules.
• Retrieve and file patient charts for visits or calls requiring information.
• Interview patients to obtain demographic data; update records and income proofs.
• Assess income for sliding fee scale eligibility and apply adjustments.
• Prepare and process encounter forms; assemble and route charts to nurses or providers.
• Ensure charts are properly identified and complete; flag missing data.
• Process patient payments and reconcile receipts; maintain financial records.
• Prepare and mail records for insurance claims; assist with deposits.
• Ensure privacy and HIPAA compliance; protect patient information.

Skills

Medical terminology

CPT coding

ICD-9 coding

Communication skills

Insurance billing experience

Education

High school diploma or GED

Medical Office Assistant program

Job description

Franklin Primary Health Center, Inc. is seeking a Medical Office Assistant to handle clerical tasks that support patient care. The role involves greeting patients, scheduling appointments, and maintaining accurate medical records with attention to privacy.

You will manage phone inquiries, route requests, and assist with insurance claims and billing processes. Candidate should have a high school diploma or GED, completion of an approved Medical Office Assistant program, and experience in a