PATIENT SERVICE REPRESENTATIVE

SOFHA Surgical Group; Johnson City, Northern (TN, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Company Provided Life Insurance

401(k) Company Contributions

Vacation and Holidays

Job summary

State of Franklin Healthcare Associates in Johnson City, TN is seeking a Clerical professional for front-office support and patient coordination. The role involves handling demographics, insurance details, and scheduling, while ensuring accurate record-keeping in the EMR system.

Ideal candidates will have a high school diploma and prior experience in medical office or customer service settings. The position offers comprehensive benefits and a team-centered environment.

Qualifications

• High school diploma or equivalent required.
• Basic grammar, punctuation and sentence structure knowledge.
• Experience in medical office or customer service desirable.

Responsibilities

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

Skills

Customer service

Medical office

Insurance knowledge

Data entry

Education

High school diploma

Tools

EMR system

Job description

Job Details

• Job Location: 19034 ADMINISTRATION - JOHNSON CITY, TN 37615
• Position Type: Full Time
• Job Category: Clerical

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

• Company Provided Life and Accidental Death and Dismemberment Insurance
• Company Provided Long Term Disability Insurance
• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
• Company match in Health Savings Account Plans (restrictions apply)
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• Tuition Assistance Programs
• And more!