PATIENT SERVICE REPRESENTATIVE (PART-TIME)

Paycom; Johnson City (TN); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Employee Stock Ownership Plan

401(k) company contributions

Paid time off

Team member perks and discounts

Job summary

State of Franklin Healthcare Associates in Johnson City, TN, seeks a part-time clerical associate to support patient intake, enrollment, and billing processes. The role involves updating records in the EMR and assisting with patient communications and scheduling procedures.

The position requires a high school diploma and strong attention to detail; prior medical office or customer service experience is desirable, with basic insurance/billing knowledge preferred.

Qualifications

• High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.
• Previous experience in a medical office or customer service position is desirable.
• Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

Responsibilities

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the EMR and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

Skills

Customer service

Medical office experience

Attention to detail

Education

High school diploma or equivalent

Tools

EMR system

Billing basics knowledge

Job description

Job Details: Job Location: 19045 JOHNSON CITY PEDIATRICS - JOHNSON CITY, TN 37604, Position Type: Part Time, Job Category: Clerical

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

• High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

• Previous experience in a medical office or customer service position is desirable.
• Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our part-time team members including:

• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• And more!