Patient Services Coordinator - Medical Front Desk (Onsite)

Tufts Medicine; Tewksbury (MA); On-site; USD 23,000 - 29,000; Full time

Job summary

Tufts Medicine is seeking a Medical Receptionist for Merrimack Family Medicine in Tewksbury, MA. The role involves front-desk duties, patient check-in, scheduling, and handling calls in a fast-paced clinic environment.

This full-time onsite position requires a high school diploma, clerical experience, and familiarity with EMR systems. You will greet visitors, support staff, and ensure HIPAA compliance while delivering friendly, efficient service.

Qualifications

• High school diploma or equivalent.
• One year of related office or clerical experience.
• Experience with phone systems or switchboard.

Responsibilities

• Greet and direct visitors in a professional manner.
• Answer and route phone calls with accuracy.
• Assist patients with check-in and check-out.
• Coordinate with care units and staff for patient arrival.
• Maintain patient records and prepare routine reports.
• Protect confidentiality per HIPAA guidelines.

Skills

Interpersonal skills

Busy environments

Reliability

Organization

Customer service

Multitasking

Attention to detail

Education

High School diploma or equivalent

Tools

EMR/EHR

Job description

Tufts Medicine is seeking a Medical Receptionist for Merrimack Family Medicine in Tewksbury, MA. The role involves front-desk duties, patient check-in, scheduling, and handling calls in a fast-paced clinic environment.

This full-time onsite position requires a high school diploma, clerical experience, and familiarity with EMR systems. You will greet visitors, support staff, and ensure HIPAA compliance while delivering friendly, efficient service.