Patient Experience Coordinator (Reception & Admin)

NHS Jobs; Uxbridge (MA); On-site; USD 21,000 - 30,000; Full time

Job summary

NHS Jobs in Massachusetts seeks a courteous medical receptionist to support daily clinic operations. You will warmly welcome patients, respond to inquiries in person and by phone, and direct them to the appropriate service with professionalism.

You will also manage appointments, handle home visit requests, process prescriptions, and maintain patient records in EMIS Web while ensuring information governance and safety procedures are followed. Collaboration with the team is essential.

Responsibilities

• Patient reception and communication: Welcome patients and respond to enquiries in person and by telephone with kindness and professionalism.
• Appointments and prescriptions: Book and manage appointments; process repeat prescription requests.
• Administration and patient records: Update patient details; maintain EMIS Web records; handle Docman/EMIS workflows.
• Teamwork and practice support: Work across reception and admin; support colleagues; follow opening/closing and security procedures.
• Professional responsibilities: Maintain confidentiality; follow governance, health & safety, and training requirements.

Job description

NHS Jobs in Massachusetts seeks a courteous medical receptionist to support daily clinic operations. You will warmly welcome patients, respond to inquiries in person and by phone, and direct them to the appropriate service with professionalism.

You will also manage appointments, handle home visit requests, process prescriptions, and maintain patient records in EMIS Web while ensuring information governance and safety procedures are followed. Collaboration with the team is essential.