Patient Concierge & Medical Office Front Desk (Onsite)

Lowell General Hospital - Main Campus; Tewksbury (MA); On-site; USD 24,000 - 30,000; Full time

Job summary

Tufts Medicine is seeking a receptionist to provide front desk support in a fast-paced hospital environment. The role involves greeting visitors, directing them to the correct staff, answering phones, and performing routine clerical tasks with a focus on accuracy and confidentiality.

Hours are 40 per week, Monday through Friday, with one rotating Saturday per month. Onsite at 600 Clark Road Suite 3 - Tewksbury, MA 01876.

Qualifications

• Excellent interpersonal skills in a patient-facing setting.
• Ability to function well in very busy environments and handle multiple tasks.
• Responsible, reliable and detail-oriented with strong organizational skills.
• Outstanding customer service and clear communication with visitors and staff.
• Ability to multitask and prioritize in a fast-paced reception area.

Responsibilities

• Greet and direct all visitors promptly and professionally.
• Answer phones, route calls, and manage front desk inquiries efficiently.
• Process check-ins/check-outs and maintain patient and visitor records.
• Support basic administrative tasks and data entry with accuracy.
• Protect confidentiality in line with HIPAA guidelines and policies.

Skills

Interpersonal skills

Multitask

Organization skills

Customer service

Reliability

Attention to detail

Education

High School diploma

Job description

Tufts Medicine is seeking a receptionist to provide front desk support in a fast-paced hospital environment. The role involves greeting visitors, directing them to the correct staff, answering phones, and performing routine clerical tasks with a focus on accuracy and confidentiality.

Hours are 40 per week, Monday through Friday, with one rotating Saturday per month. Onsite at 600 Clark Road Suite 3 - Tewksbury, MA 01876.