Patient Services Coordinator - Medical Clinic

Boston Medical Center (BMC); Boston (MA); On-site; USD 25,000 - 38,000; Full time

Job summary

Boston Medical Center is seeking a Department Secretary to greet patients, schedule appointments, and register patients in the outpatient clinic. The role supports smooth clinic flow and collaborates with staff to handle inquiries and administrative tasks.

Required are strong communication skills, English fluency, and 40 wpm typing. Previous experience in healthcare administration and familiarity with insurance processes are preferred.

Qualifications

• High school diploma required; Associates degree preferred.
• Knowledge of insurance coverage systems (co-pays, referrals, HMO, PPO) preferred.
• Typing speed minimum 40 words per minute.
• Fluent reading, writing, speaking and understanding of English required.
• Strong communication and telephone skills are essential.

Responsibilities

• Greet patients and visitors in outpatient areas and assist with scheduling.
• Register patients for appointments and verify demographic/insurance information.
• Answer phones, route calls, take messages, and provide routine information to callers.
• Scan and file patient records and testing requisitions into the EMR.
• Manage clinic flow in coordination with the Practice Manager and other staff.
• Provide customer service and maintain confidentiality of patient data.

Skills

Strong communication

Interpersonal skills

Telephone skills

Typing 40 wpm

Medical terminology

Word processing

Data entry

English fluency

Operational problem solving

Education

High school diploma

Associates degree preferred

Tools

Word processing

Data entry

Job description

Boston Medical Center is seeking a Department Secretary to greet patients, schedule appointments, and register patients in the outpatient clinic. The role supports smooth clinic flow and collaborates with staff to handle inquiries and administrative tasks.

Required are strong communication skills, English fluency, and 40 wpm typing. Previous experience in healthcare administration and familiarity with insurance processes are preferred.