Clinic Front Desk & Scheduling Specialist

St. Elizabeth's Medical Center; Boston (MA); On-site; USD 25,000 - 38,000; Full time

Job summary

St. Elizabeth's Medical Center in Boston is seeking a Department Secretary for the Monastery Building outpatient clinic.

This full-time role greets patients, handles appointment scheduling and registration, answers phones, collects co-pays, confirms eligibility, and manages clinic flow in collaboration with staff. The incumbent will support the Office Manager, maintain medical records in the EMR, monitor patient waiting areas, and perform related duties with emphasis on service, confidentiality,

Qualifications

• High school diploma required; associates degree preferred.
• Experience in a healthcare setting is preferred.
• Proficient in medical terminology and patient registration procedures.
• Typing speed of at least 40 wpm and strong data-entry skills.

Responsibilities

• Greets patients and visitors in outpatient clinic areas.
• Handles appointment scheduling and patient registration.
• Answers telephones, messages, and checks patients in and out.
• Collects co-payments, confirms eligibility, and manages clinic flow.
• Scans/enters patient records into EMR and manages testing requisitions.

Skills

Medical terminology

Data entry

Typing 40 wpm

English language

Communication

Interpersonal skills

Telephone skills

Problem solving

Education

High school diploma

Associates degree preferred

Tools

Electronic medical records

Job description

St. Elizabeth's Medical Center in Boston is seeking a Department Secretary for the Monastery Building outpatient clinic.

This full-time role greets patients, handles appointment scheduling and registration, answers phones, collects co-pays, confirms eligibility, and manages clinic flow in collaboration with staff. The incumbent will support the Office Manager, maintain medical records in the EMR, monitor patient waiting areas, and perform related duties with emphasis on service, confidentiality,