Patient Services Coordinator III - Bradford OB/GYN

Novant Health; Matthews (NC); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Novant Health in Matthews, NC seeks an administrative front desk associate to welcome patients, verify demographics and insurance, and collect copays, with EPIC experience preferred.

You will support scheduling, reverification, charge review, and daily reconciliation, while maintaining confidentiality and providing courteous service. This role emphasizes teamwork and a patient-centered approach in a busy clinic.

Qualifications

• High School Diploma or GED required.
• One year clerical experience in a medical office is required.
• Knowledge of medical office software for updating demographics, posting charges, copays, and scheduling.
• Excellent verbal communication; ability to handle changing priorities; strong organizational and problem-solving skills.
• Ability to maintain confidentiality and work with diverse teams.

Responsabilités

• Provides front desk and patient registration support, verifying demographics and insurance, collecting copays.
• Supports scheduling, check-in, and check-out, including follow-up appointments, reverification, charge review, and cash reconciliation.
• Performs revenue cycle tasks: claim edits, denial correction, and coordination with providers and billing teams.
• Provides general clerical support: phones, messages, filing, and cross-training to support clinic operations.
• Promotes a collaborative, patient-centered environment through clear communication and teamwork.

Connaissances

Epic systems

Medical billing knowledge

Communication skills

Confidentiality

Formation

High School Diploma or GED

Outils

EPIC

Description du poste

What We Offer

At Novant Health, We offer competitive pay and a comprehensive benefits package designed to support our team members personally and professionally. Benefits begin on day one and include:

• Day one medical, dental, and vision coverage
• Pre-paid tuition through Future Forward
• A predictable schedule
• Paid time off and paid parental leave
• Retirement savings with company match
• Well-being and mental health resources

What You'll Do

• Provides exceptional front desk and patient registration support by welcoming patients professionally, verifying and updating demographic and insurance information, obtaining required documentation and signatures, and collecting copays or other patient balances accurately.
• Supports efficient patient flow through scheduling, check-in, and check-out functions, including follow-up appointment scheduling, insurance reverification, charge review, payment posting, daily close processes, and reconciliation of cash and other payments.
• Performs Epic work queue and revenue cycle support activities, including charge review, claim edits, follow-up, missing guarantor research, and denial correction to promote timely and accurate charge capture. Partners with providers, coders, and revenue cycle teams to resolve billing and insurance issues and responds professionally to related patient or staff inquiries.
• Provides general clerical and administrative support by answering telephones, routing calls, documenting messages, filing records, and assisting with other office support duties as needed. Cross-trains across administrative functions to maintain clinic operations and continuity.
• Promotes a collaborative, patient-centered environment through clear communication, teamwork, participation in meetings and process improvement efforts, and consistent demonstration of service excellence, professionalism, sound judgment, and organizational values.

What We're Looking For

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Additional skillsrequired: Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.
• Additional skills preferred: Proficient in use of all computer software utilized in practice.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

196124